JamVans

I am moving on the 11th June. Have paid and confirmation of service was received.
I was advised prior to my move that moving material (boxes, bubble wrap etc.) would arrive today Saturday 28th May before 12pm. As they hadn't arrived I tried phoning multiple times with no answer. I followed up again after 2pm, and was advised that the material was dispatched by courier and would arrive prior to 4pm. It is now 4:30pm and again no delivery. I have phoned and the phone is being disconnected after one ring.

I have wasted my day waiting for a delivery and am very disappointed at the customer service.

Service cost: £455

JamVans provided an excellent service from start to finish with our move in May 2017 (this year). The surveyor was very careful to make sure he was accurate with his quote and he got the quote over to is the same day which was handy. The team on the day of the move were great and very friendly. We actually enjoyed our move day thanks to the team on the day, throughout the whole loving process with JamVans we found the office staff really helpful and as a result would strongly recommend. A* service all around, thank you!

Service cost: £1990

I am revising the review left below. After posting it, I was contacted by customer service at Jamvans. The person with whom I spoke listened carefully to my description of what had occurred and immediately agreed that the contents of the bag should be replaced at Jamvans expense. He promptly has followed through with this. He explained that the person with whom we had been in contact previously had been away for a 2 week vacation and that perhaps that was why we had not had further followup. Given that this was really my only issue with Jamvans, I am now satisfied with their service and can give them a 5 star rating.

Service cost: £3606

Dan and Joe were both extremely polite, really friendly, and made the move an almost fun task (it should really be stressful, boring and annoying!)

They were really good natured and went above and beyond being professional. A few examples in no particular order:

1. Popped to Tescos to buy a drink (after a solid 3 hours of heavy lifting!!) and went out of his way to offer to buy me (and his colleague) one too while I was helping his colleague with moving other boxes. This was really appreciated and more than anything is just good manners.

2. Both approached the day with an upbeat and positive attitude from the word go: This really helped the day go better because I had been dreading having to deal with the move all week. But approaching it all in this way took away that burden. Nothing was too big a deal and every task was done quickly, professionally and with a positive attitude.

3. Once they had done all the heavy lifting over to the new flat, they each asked me individually whether I wanted them to do further work by moving the heavy pieces around to more desirable places (even though they had already placed them in pretty logical places without me asking). Although this wasn't necessary, it was appreciated.
I think they even asked me a third time a little while later. Again this just creates such a good impression. I imagine if I was in their position I'd probably just want to finish the job and start my weekend as soon as possible!

4. They helped me put up a blind before they left. This wasn't something I had paid for or mentioned beforehand. These are two young guys already giving up their Saturday morning to do some hard graft, and they helped me without hesitation or complaint. They were even making jokes throughout, which I'm highlighting to illustrate how the whole job was done in an upbeat way.

Overall, I couldn't have asked for any more. I would 100% use JamVans again because of these two, and will recommend JV to any friends when they look to move.

I just think they deserve some recognition because I doubt I'm the only customer that they have done a great job for.

Service cost: £250

JamVans moved us from a 1bed to a 4bed flat in central London and they did a fantastic job. We used their packing service and their removal service which were both executed very professionally.

It made moving a stress-free experience. Our move went really well and we were very pleased with JamVans. The three guys were brilliant, really friendly and helpful and they did a great job. Our only feedback would be to label the boxes more precisely to make unpacking easier.

We would definitely use JamVans again and recommend them to others.

Service cost: £1045